On Falling in Love…and Public Relations
Public relations professor/professional/die-hard romantic Kirk Hazlett offers thoughts on Valentine's Day, public relations, and relationship management.
Streak: Possibly the Best CRM System for Small Business
Streak, currently an extension for Chrome and Safari, is one of the best CRM systems for small business owners who use Gmail or Google Apps.
Good Customer Service Starts at Your Front Door
Good customer service is about making each customer feel as if they are the most important one around, and is critical in good public relations.
Reviving the Customer Experience – One Food Truck at a Time: Part 2
Rachael Seda's interview with Jeff Kelley continues to discuss social media, Twitter and how the food truck business is reviving the customer experience.
Who Should Care About Public Relations? Everyone
While not everyone can "do" public relations well, smart companies know that all employees are potential ambassadors of the organization.