Do you ever feel that you’ve worked really hard to break out of one box, only to be put in another, in a way you didn’t anticipate?
I do.
And I wonder if it’s an ironic and unintended consequence of doing such a good job of positioning ourselves, that we’ve positioned ourselves all the way into a box. Maybe a slightly larger and more comfortable box, but a box, nonetheless.
The early PR days
Early on in my career, I was very clear that “PR” wasn’t just “publicity.” So while I did a lot of media relations and publicity for various clients (at which I was very good, false humility aside), I was more interested in learning how those great “hits” made a tangible difference to the client. That’s what kickstarted my interest in measurement, which is why #measurePR came about, and so on.
But my foundational years were in pitching. How to write a really good news release; how to craft a pitch; the right and wrong ways of PR pitching, and the blood, sweat and tears of securing great (according to the client) results … all these are things I cut my teeth on.
IABC v. PRSA
It was that interest and determination that I was not going to be boxed into “publicity” that made me join IABC instead of PRSA, many years ago. I didn’t want to only meet “PR” professionals; I wanted to meet communicators in other areas of the field, and learn more about it as a holistic discipline.
I had to choose between IABC and PRSA because, at the time, I paid my dues myself (as I do now), and I could only afford one (they’re comparable). So I chose IABC, going on to earn my accreditation from there as well (in case anyone is wondering, I am now a member of both IABC and PRSA and still pay my dues out of my own pocket!).
But through my years as an IABC member and volunteer at various levels, I strongly espoused the benefits of “good PR,” and hopefully educated a few people along the way.
Media strategy
As I progressed in my career, I worked at PR agencies that did a great job on the media relations front, yet to me, the strategy was always more interesting. So that’s what I tried to learn more about, and I jumped at opportunities to manage entire campaigns. That doesn’t mean I didn’t actually do the work; I did, but it was much more of the strategy development and then ensuring the implementation was right.
Then I went in-house, to build up a PR department and put my organization “on the map,” as it were, for its field. I did this successfully; so successfully, I basically worked myself out of a job (because there was nothing left for me to do at my then-current level). Media relations was still a large part of our work, and there were rarely instances where I could completely extricate myself from it.
But for the most part, I would work on strategy, messaging, certain types of content, etc., and when it came to media, handled some of the highest-level media myself (depending on the issue at hand). And again, what I loved was to watch the results and try and figure out how those results were beneficial to the organization.
Enter social media
Along the way I started getting interested in social media. I didn’t know a single thing about working online, but I figured my way along. Four years ago, when I started this blog, I was so, so nervous! But people helped me, and for better or worse, it is what it is today, with the wonderful contributors and community who come here every now and then to have a read, or a chat, or both, or more.
I fell in love with Twitter, came to grips with Facebook, and became enthralled by what digital analytics could tell us. I started teaching digital strategy, and speaking about it, and getting paid to both more and more (wow!).
Yet with all these developments, I tried to remind people that “dead tree media” isn’t really dead; that the substance of PR is the same as it was decades ago, and that, in fact, if you have a good grounding in traditional PR, you’ll probably grow by leaps and bounds in the digital media world.
The “social media person”
Which is why it struck me as somewhat ironic when, the other day, a prospect – with whom I’m very interested in working – asked me if I’d even be interested in the work, since the initial phase will require extensive traditional PR (which I agree with). Because I’m “more of a social media” person.
Talk about tweeting myself into a box.
Going on the record
For the record, I do think social media is quite wonderful, and not in a “shiny new” way. I think it’s wonderful because of the two- and multi-way conversation it allows, facilitates and promotes, which all help with relationship building. It’s wonderful because we can now tell our stories ourselves, or via our communities, and vice versa; we don’t need “the media” to do it for us.
Of course it helps when “the media” are on board, but they are one element of a good PR strategy, rarely the be-all and end-all. Yet, at its core, “PR” is still very much about relationship building. We just happen to also use social media and social networks to do it (which is why I call what I practice and implement for clients “social PR“).
When this conversation took place, I was a little taken aback. Had I done such a good job of “rebranding” myself and my skills, as it were, that I’m now perceived only as a “new media” professional instead of one who can create and, when necessary, implement a holistic new and old media strategy?
I thought I was done breaking out of the box!
Old or new; old and new
I sure hope this is just a temporary hiccup. I hope that it’s an unanticipated and unintended consequence of my being, for what it’s worth, one of the “old guard” who’s taken the time to experiment with new tools; so much so that I’m now perceived as more in step with the “new” than the “old.” But I certainly don’t want to be out of the running for certain projects, and campaigns, because of that.
I like integrated communication strategy. I love integrated communication strategy. And when I can measure it and show its benefits to the bottom line, I’m happier than a dog rolling in poop.
So I better not have broken out of one box only to have landed in another. Because that’s the last thing I need.
What about you: is this something you’ve faced as well, one way or the other? How did you deal with it? And if you don’t mind my asking, how do you perceive my skills and I, to the extent that you know me? I feel a little weird asking, but I figure that’s the only way I’ll find out… so if you are comfortable sharing, do, please!
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Shonali, this is an excellent post. It dovetails with many of the things I’ve been thinking about lately in how the PR industry has changed. “Integrated” is the big buzzword these days, but it’s also very true that an integrated approach to communications is needed and unavoidable. It just has to be done in order to bring value to brands. PR is no longer about media relations. It’s an important aspect, but PR people will be left out of a lot of strategy discussions if all they know is media relations.
My perspective comes from starting out with a fairly traditional PR background, then doing marketing communications for small and large brands…then figuring out where social media fits in. I’ve had the good fortune of driving SM strategy for two major brands — and found that having the PR background suited me very well. It prepared me for dealing with difficult customers, media (of course) and recognizing opportunities for partnerships. After all, PR is all about building relationships.
PR, marketing and social media have to work together in order for the client, brand, etc. to be successful. For me this means not getting coverage or follows or likes for their own sake. The real question is: how does your marketing program, PR program, social media program add value to your business? How about sales and revenue? How about meeting your business objectives? These are the key issues. They are discussed all the time online, in our industry…everywhere I look, really…but there are quite a few brands that haven’t figured it out. They like PR stunts and lots of attention, then leave customer service withering on the vine. Or they treat employees badly. They don’t get how transparent business is or should be now. And even if they don’t want it to be transparent, it IS anyway because we live in the social age.
So, the fact that I don’t fit neatly into a “box” should help me navigate this increasingly complex business world. At least I hope so. But this is a longer discussion…
Thanks for sharing your perspective. I will keep reading.
MikeEttlemyer “The real question is: how does your marketing program, PR program, social media program add value to your business? How about sales and revenue? How about meeting your business objectives?”
Exactly! And like you, I see a LOT of people and brands paying lip-service to that. It’s very sad. And, frankly, I see that happening a lot with bigger brands, as opposed to smaller ones and nonprofit organizations… some of the most interesting and exciting work that I see going on takes place among smaller orgs and NPs (maybe that’s why I like to work with them!).
I’m so glad you stopped by and hope to see you more often at WUL!
[…] more. I love that I can be cackling hysterically at something funny one minute and pondering how other’s perceptions affect me professionally. Uproxx and Waxing Unlyrical are two daily stops for me (full disclosure: Shonali Burke, proprietor […]
Well…there are boxes and there are BOXES. The boxes you land in by the perception of others are the net result of the efforts you’ve made to position yourself, of telling your story. It’s a good thing, because you can’;t fully control it and it gives you an idea how effective you’ve been in communicating who you are and what you’ve chosen to be about. When you get comments back like you did, it just means it might be time to adjust the story a bit. “boxes” in this context are really just niches, and when the box doesn’t look like the niche you wanted it to be, you can change it. Seems to me your they did you a big favor. Those boxes aren’t too hard to break out of, especially for one as talented at telling a story as you are.
BOXES are a different animal. Those we put ourselves in, sometimes by trying to live up to the thing we think others expect. When there is dissonance between that and who we are or really want to do, we have a problem. We forget about what the original mission was. We lose our way to our goals. We can lose ourselves. Those BOXES are harder to break out of – they aren’t niches, they are prisons.
Thing is, boxes can feel like BOXES. But they aren’t. Cardboard vs. cement. External vs. internal. Not a huge deal. I thought of you as a “social media person” initially only because that’s how I became acquainted with you, and because you’ve taught me a great deal about the medium through your work and example. But mostly I view you as a communicator and a dot connector who pushes me out of my BOXES, which allows me to hop into new boxes. I find that very valuable.
TomWillis That’s such a great gift of a comment, Tom – thank you! I do think I’m a dot connector, and a people connector as well. I don’t think I play that up enough… hmm… maybe another branding exercise? I think of you in that light as well.
Very interesting read, Shonali, that highlights some of the very real dilemmas that we find ourselves facing. The beauty of the public relations profession is that it truly does encompass a vast array of techniques, technologies, and tactics. But it sometimes is more “comfortable” for others to brand us as this…or that…or the other. I think the secret, if there be a secret, is to be comfortable yourself and to be able to describe for others your capabilities. Whether it’s “traditional” or “social” or an amalgamation of the two…it’s all public relations.
KirkHazlett I think you’re absolutely right in that it’s their comfort level that comes into play… similar to what rosemaryoneill said.
I *hope* I’m comfortable enough in myself to get past that initial conversation. I think I am, but only time will tell, right?
Thank you for stopping by, Kirk – hope you had a great weekend!
Hey Shonali, really interesting to read your story! I think Social PR is a good way of positioning yourself for both. Have a great week-end! Ian
iancleary Thank you Ian!
We, as a general population, just love boxes, don’t we? Whenever I tell people what I do – help clients get found and connect with their audience online – they immediately say – Social media? No, it’s much more than that…
Just like when I tell people I live in Sandpoint, Idaho, I immediately say “it’s nowhere near Boise.”
We can just keep on fighting the good fight, and thank goodness for our top notch communication skills with which to do that!
Here’s the thing – I call myself an integrated communications professional. I see YOU as an integrated communications professional – but people don’t know what that is. I encounter it every day. I mean, it’s written on my office door and people have to ask me what it is I do. It’s still new, and it’s still changing. :)
Lisa Gerber Yes, we do! Did you say, “It’s nowhere near Boise” to me too?! Not that I’ve been to either…
That’s the thing. It’s so difficult to explain what we do. We tell our clients to boil down their businesses and stories to elevator pitches, yet we have so much trouble doing the same for ourselves. Isn’t that ironic?
Btw, I was listening to S-H-O-P-P-I-N-G the other day. Of course I thought of you.
Shonali Lisa Gerber I did NOT say nowhere near Boise to you only because I was living in Chicago when I met you. :)
AND!! Shonali!!! PSB is announcing their US tour dates TOMORROW! on the heels of their new album release in June.
Lisa Gerber and you’ve already gone and got tickets!!!
I’ve sometimes landed in the social media box because I use the tools, too, and, at one point, I was using those skills as a strategy. I don’t anymore because they aren’t the basis for what I do (which is helping people tell their stories either as a copywriter or editor), but I still sometimes field emails about social media questions. That’s just one box. There are others because of work I’ve taken or day jobs I hold.
To me, I’ve always associated you with PR and communications, but I know you for your work with IABC and PRSA more so than your use of or strategy in relation to social.
Erin F. I really like the way you have narrowed your focus, I think it’s much smarter from a business point of view. Sarah and Sheldon’s loss is Write Right’s gain. ;) Thank you, Erin!
Interesting dilemma, and great comments here. I think the pendulum does indeed swing from one extreme to another, and that shifting with shifting times is simply smart strategy. However, I also believe that certain things remain foundational: having a solid vision, being where your customers want you to be when they want you to be there, being of service, starting and finishing things…well, you get the drift. I’ve been a “coach” for 25+ years now, and the more things change, the more the foundational pillars remain intact. I believe that when we’re able to assist someone to solve their problem(s), become more profitable in doing so (both qualitatively and quantitatively) and be made of the “right stuff” (ethics/integrity/work ethic/humour and fun to work with!), then that’s what shines through.
Shonali, you are a bright light that shines not only in knowledge, but in presence, presentation and skill. Your ability to see through to the crux of the problem and help someone solve it is what people “buy”. They way I look at it, when someone asks me “are you a business coach? a life coach?”, I often say, you can call me brocolli…the moniker doesn’t matter…what I can do FOR you does. It’s not about what I do: it’s about what I do for you. Hope that helps:) Cheers! Kaarina
KDillabough When I’m a little down, I can always count on you to lift me up, my friend. Thank you! Not that I was down when I wrote this post, but your comment was just so kind, and loving. Thank you.
I am so glad you see me as a problem solver. I’ve used that phrase in conversation, but haven’t yet articulated it well enough for my marketing and/or marketing materials… so thank you for that great food for thought.
I love this line: “It’s not about what I do: it’s about what I do for you.” I may steal that!
Thank you so much for stopping by, and I hope you’ve been having a good weekend!
Shonali Steal away my friend. That distinction is an important one, and differentiates between push-selling and problem-solving. Clients get it right away, and I know that you are an ace problem solver with a style of presence and presentation that engages immediately.
I think that anyone’s perception of you and/or your skill set is a direct reflection of their perception of “PR” and “communications,” right? If they believe that PR is taking journalists out for coffee, or they believe that PR is dealing with a Facebook crisis, then that’s what they’ll think when you tell them you do “PR and/or communications.” I like what Jennifer said about “shifting with it.”
I also think the pendulum is shifting right now back toward a sane, integrated approach to marketing and PR…looking at the traditional and the social media tool set and picking what works best, rather than reflexively choosing one or the other.
rosemaryoneill That is SUCH a smart thing to say. And it’s true… kind of, what you see in the mirror all depends on what’s facing it, right? Dudette, you are brilliant. No wonder you’re LIz’ right-hand gal.
I think what JenKaneCo said about shifting with the market is dead on. I just don’t know that I’m very good at predicting it, but I think I do a decent enough job of moving with it, or adapting to it. Probably not as good as she does, or you do, though!
Shonali, I totally get it! I actually think the market is shifting once again, as you allude to, so that those who are “just” social media and those who are “just” marketing or “just” PR will be stuck. The new box is the unbox, right? I also support and applaud you for bringing this discussion forward in such a personal way.
askdebra Thank you, Debra! I think this is so right: “the new box is the unbox.” If this is how tough it’s starting to be for us, who are relatively flexible and adaptable, I can only imagine how hard it is for some of our more senior colleagues. My heart goes out to them.
After years of telling people that I’d been in marketing for a decade and could do all sorts of things, I finally just gave up and became, “the social media lady.” Cause, quite frankly, that’s what people wanted to buy.
And when the market shifts, I’ll shift with it.
i figure that, at the end of the day, a good strategist can strategize her way into a better box if she needs to. :)
JenKaneCo Catering to the market(s) is super-smart. I feel that too, yet there is something inside me that goes, “Why won’t you people listen to me?!” Which shows why you are smarter than I!