resources - Shonali Burke

12 Ways to Make a Twitter Chat More Enjoyable and Efficient

Twitter chats can be informative, enjoyable and fun. Here are 12 ways to make them more efficient as well as enjoyable.

Seven blog posts that have recently made the rounds, on everything from measurement to thin - and thick - skins in social media.

Costa Coffee, one of the UK's largest companies, has decided not to actively participate in Twitter. Do you think this is wise?

Two ebooks on public relations and an editable hashtag calendar comprise a treasure trove of resources for PR pros and small business owners.

These posts are a great read whether or not you're in a cranky pants mood. Because we all have them some days.