Guest Post by Jen Zingsheim Phillips
The March #measurePR chat was the day following the 2017 recognition of International Women’s Day, so Shonali had some of the PR measurement world’s female superstars as her guests on the chat this month.
Heidi Sullivan, Angela Sinickas, Rebekah Iliff, Dawn Buzynski, and Aly Saxe offered up smart measurement advice for everyone—from those just starting out, to seasoned pros.
Shonali started by kicking off with introductions, and the guests chimed in on how they got started measuring PR:
A1: I’m a self-proclaimed metrics nerd. I saw a lot of PR pros spinning wheels b/c they couldn’t measure effectively #measurepr
— Heidi Sullivan (@hksully) March 9, 2017
A1.1: At one job the CEO was an accountant. I did my first #measurePR there and got a promotion during a recession.
— Angela Sinickas (@sinickasa) March 9, 2017
A1: I’m a recovering PR agency owner trapped in a #PRsoftware company. Trying to help our industry do better and prove value. #measurePR
— Aly Saxe (@Aly_Saxe) March 9, 2017
A1 cont: for me, measurement became important for me when clients began to cut PR budgets because no tie to revenue. #measurePR
— Dawn Buzynski (@dawnbuzy) March 9, 2017
Next, they discussed “perfect” measurement strategy—what it is, how to go about it, and whether perfection is attainable:
A2: Key is that whomever is asking for #measurePR is aligned with how it’s ACTUALLY being measured. No silver bullet. If so, we’d be rich.
— Rebekah Iliff (@rebekahiliff) March 9, 2017
A2. Nothing is perfect but having a defined strategy in the beginning will allow you to measure effectiveness. #measurePR
— Dawn Buzynski (@dawnbuzy) March 9, 2017
A2: Focused on linking comms to behavior change. Ongoing program research plus ad hoc campaign research. Perfect #measurePR
— Angela Sinickas (@sinickasa) March 9, 2017
The flip-side of perfect is perfectly awful—so, the group exchanged its thoughts on what constitutes the worst PR measurement practices they’ve seen, including *clears throat and then ducks* AVEs:
A3: AVE cited by big PR firms in Silver Anvil award entries. And all #measurePR focused on activities.
— Angela Sinickas (@sinickasa) March 9, 2017
Which brought about the correct response:
Oh for the love of God. That makes me want to throw a fit. I mean these are pros. #measurePR https://t.co/qGStq60z9R
— Emma Hawes (@emmamhawes) March 9, 2017
There was also a shocking confession:
A3: Confession: My first PR internship involved calculating AVE with a ruler and newspaper clips. Did I just age myself? :)
#measurepr— Heidi Sullivan (@hksully) March 9, 2017
Question 4 was an interesting one that PR pros grapple with from time to time.
Whether it’s due to a crisis or a company that prefers to keep its name *out* of the media, the question of measurement is the same:
What are the PR measurement best practices when you don’t want to attract attention?
The panel had some great suggestions:
A4.1: Track media calls re: incorrect facts or undesirable messages in a grid; messages in the rows, media in the columns. #measurePR
— Angela Sinickas (@sinickasa) March 9, 2017
A4.2 After firefighting, next day track % of potential wrong messages that were “saved.” Report success to boss. #measurePR
— Angela Sinickas (@sinickasa) March 9, 2017
A4. A crisis comm plan at the ready. Make sure you are prepared for what may happen. The ROI on that effort is huge. #measurePR
— Dawn Buzynski (@dawnbuzy) March 9, 2017
Following International Women’s Day as the chat did, the next question asked the panel who some of the women in PR who have left an indelible impression on them:
A5: Katie Paine. And Suzanne, the research unit head we had when I worked at Hewitt. #measurePR
— Angela Sinickas (@sinickasa) March 9, 2017
And of course…!
A5. @shonaliburke! But I need to give s/o two mentors who have made big impact in my PR life #measurePR
— Dawn Buzynski (@dawnbuzy) March 9, 2017
The panel also offered advice for new PR pros entering the field:
A6. Hone your writing skills. That seems obvious but I’m seeing a lot of graduates who don’t have that critical skill. #measurePR
— Dawn Buzynski (@dawnbuzy) March 9, 2017
A6: take ownership of bringing #PRtech into your job. #measurePR
— Aly Saxe (@Aly_Saxe) March 9, 2017
A6: You will be 10x more valuable if you are @googleanalytics @AdobeAnalytics or @AirPR certified. DO IT. #measurePR
— Rebekah Iliff (@rebekahiliff) March 9, 2017
It was a spirited and informative discussion with some of the PR measurement world’s standout minds. There was a great deal that was discussed that isn’t highlighted in this summary, so please check out the #measurePR transcript for March 9 to see what you might have missed.
April #measurePR Announcement
In April, #measurePR is all about the Benjamins! The diverse panel of guests will share best practices around the implementation and measurement of financial communications, including investor relations.
They include:
- Keosha Burns, a strategic PR consultant with more than 10 years experience in the financial services and housing industry;
- Serena Ehrlich, Business Wire’s Director of Social and Evolving Media;
- Erica Hurtt who leads a team of very talented communications professionals at the Center for Audit Quality;
- Elise Perkins who builds brands for businesses and people, using a savvy mix of content and influencer strategies; and
- Howard Williams, a PR strategist providing creative and strategic counsel in messaging, crisis communication and brand building.
We’ll be congregating around the #measurePR hashtag on Twitter, Thursday, April 13 from 12-1pm ET. So make sure to mark your calendars for your monthly dose of smart measurement talk (an easy way to do that is to RSVP to the Facebook event).
Jen Zingsheim is a writer and strategic consultant based in New Hampshire. She most recently served as Vice President of Content Marketing and Media Analysis for eOutreach/CustomScoop, analyzing media, digital content, and trends for Fortune 500 clients. Earlier in her career, Jen worked at Fleishman-Hillard’s St. Louis headquarters, and the Missouri Chamber of Commerce and Industry.
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