andre francis

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29 Sep 2010

How Pepco Can Power Up Its Communications

Estimated Reading Time: 12 minutes


I brought you up to speed on my conversations with Pepco and, more specifically, with Andre Francis, who manages the organization’s social media efforts.

Image: Féron Benjamin via Flickr, Creative Commons

As I continued thinking about it and how organizations approach social media in general, a couple of things became clear to me.

First, when companies – especially large ones – take the plunge into social media – they deserve our support, especially those of us who work in the field.

Who knows what […]

28 Sep 2010

Powwowing With Pepco on Social Media

Estimated Reading Time: 4 minutes

I haven’t been the biggest fan of my local energy company, Pepco, recently.

Granted, we’ve had some pretty crazy weather… and that tends to send the power diving down the tubes.

That, I understand.

But what really started getting on my nerves was how seemingly useless their communications were.

I ranted a fair amount about this, so I won’t repeat myself here.

To pick up where I left off

I was all set to do a humdinger of a post about how terrible Pepco was, particularly in its use of […]