Guest Post by Jen Zingsheim Phillips
The September #measurePR chat was a Measurement Month special, and featured a HUGE panel of measurement professionals and experts. In alphabetical order, the chat featured the following luminaries:
- Pierre-Loic Assayag: Co-founder of the influencer marketing platform Traackr (a SBC Client);
- Richard Bagnall: CEO of PRIME Research UK;
- Johna Burke: Executive Vice President of BurrellesLuce;
- Chip Griffin: North American CEO for CARMA;
- Sahana Jayaraman: Head of digital & content marketing at Eastwick and a brand and content strategist with 15 years of integrated marketing experience;
- Annsi Krol: CEO and founding partner of byBrick Insight;
- Barry Leggetter: CEO of AMEC;
- Mazen Nahawi: Founder and CEO of CARMA and a former journalist and management consultant;
- Katie Paine: CEO of Paine Publishing and a pioneer in the field of PR measurement for three decades;
- Angela Sinickas: Founder of Sinickas Communications, Inc. and has worked with clients in over 30 countries to help them measure the impact of communication on business results; and
- Mark Weiner: CEO of PRIME Research US
Our topic of the month was measurement overall””where it has been, where it’s going, what doing it right (and wrong) looks like, and all of the ups and downs in between.
We kicked off with introductions, and the guests all had interesting backgrounds that led to their focus on measurement:
A1b: Started in PR and quickly fell in love with digital, where there was more analytics available #measurePR #amecmm
”” Sahana (@hellosahana) September 8, 2016
A1 Prior to working in #pr measurement I was in PR itself – agency and in house #measurePR #amecmm
”” Richard Bagnall (@richardbagnall) September 8, 2016
Presenting a crappy report to client which raised more questions that it solved made me realise had to be better way to measure #measurePR
”” Richard Bagnall (@richardbagnall) September 8, 2016
(We’ve all been there, I think!)
A1 Started measuring in 1981 out of self-defense when I got a new CEO with an accounting background. #measurePR
”” Angela Sinickas (@sinickasa) September 8, 2016
1. In 1981, had 2 justify my budget at Fujitsu. numbers & graphs were key to talking to engineers, so I’ve measured ever since #measurepr
”” Katie Delahaye Paine (@queenofmetrics) September 8, 2016
A1: Learned abt measurement in 1st PR agency job 20+ yrs ago. Always been a data nerd. #measurePR #amecmm
”” Chip Griffin (@ChipGriffin) September 8, 2016
A1 I was PR & IR Director @ F500 & ‘KNEW’ there was value in #PR & Media Relations & now I KNOW! #truth #amecmm #measurepr
”” Johna Burke (@gojohnab) September 8, 2016
Next, we took a look at measurement myths””which ones the panelists had come across, which ones are pervasive, and others that really do have a negative impact on the widespread adoption of better PR measurement:
A2: Myth 1: Social has made it easier to measure outcomes. If anything it has made attribution much more complex #measurePR #amecmm
”” Pierre-Loic Assayag (@pierreloic) September 8, 2016
A2 That AVE’s are the value of public relations & that automated SAAS platforms measure against objectives #measurepr
”” Richard Bagnall (@richardbagnall) September 8, 2016
A2. Most of the ROI claims I’ve ever heard, There was the claim that a campaign reached 3 TRILLION unique people #measurepr #amecmm
”” Katie Delahaye Paine (@queenofmetrics) September 8, 2016
(Note: 3 trillion “unique people”…when there are slightly more than 7 billion on the planet. No word on where the “extras” came from…)
A2 Silver bullet. I remind pros that silver bullets only (allegedly) work on Zombies & Werewolves -this is neither! #measurepr #AMECMM
”” Johna Burke (@gojohnab) September 8, 2016
A2: biggest measurement myth is there is a single, easy, quantifiable metric for everyone to use #measurePR #amecmm
”” Chip Griffin (@ChipGriffin) September 8, 2016
After myths, we moved on to measurement fails big and small; the panelists had quite a few examples:
A3 Funniest #measurePR #fail: speech award entry where the measured result was the client sent a dozen roses. OK, she counted the roses!
”” Angela Sinickas (@sinickasa) September 8, 2016
A3: biggest measurement fail is focus on dazzling numbers not meaningful outcomes #measurePR #amecmm
”” Chip Griffin (@ChipGriffin) September 8, 2016
A3: All right, biggest #measurePR #fail of all? Ready? Only asking about measurement after the work is done
”” Pierre-Loic Assayag (@pierreloic) September 8, 2016
A3 Clients not being clear on objectives, still too prevalent #measurePR
”” mazennahawi (@mazennahawi) September 8, 2016
A3 Not investing in people who are familiar/experts in what is being measured #measurepr
”” mazennahawi (@mazennahawi) September 8, 2016
A3 when customers ask only for metrics and thinking they get relevance, analysis and insight in the answers #measurePR #amecmm
”” AnnSi Krol (@annsikrol) September 8, 2016
(Author’s note: there were a LOT of responses to PR measurement failures””I can’t include all of them here, but the fact that there were so many and the answers so diverse indicate there’s much work to be done.)
Then, we took a deep-dive into the AMEC Integrated Framework, a project that has been developed and executed in large part through the yeoman’s efforts of Richard Bagnall:
A4 It was created by a global team including academics, agency heads, global measurement agencies and in-house communication pros #measurePR
”” Richard Bagnall (@richardbagnall) September 8, 2016
Not a measurement ”˜tool’ but instead a work-flow that supports every step of creating campaign plans & measurement reports #measurePR
”” Richard Bagnall (@richardbagnall) September 8, 2016
A4 It’s online & interactive with support prompts at each stage of the process. Includes a resource center, taxonomy & dictionary #measurePR
”” Richard Bagnall (@richardbagnall) September 8, 2016
We then moved on to “what’s next” in the field of PR measurement:
A5 the race is on for who will finally get it right and balance tech and people the winners will rule #measurePR
”” mazennahawi (@mazennahawi) September 8, 2016
#measurePR A5: next big thing in PR measurement? A return to recognition that machines can’t replace human expertise. Tools aren’t enough
”” Mark Weiner (@WeinerMark) September 8, 2016
A5: future of measurement is merging best technology w/ best human analysis for timely, accurate insights #measurePR #amecmm
”” Chip Griffin (@ChipGriffin) September 8, 2016
We then delved into an exchange about recommended tools””and the measurement experts had some “sage” advice (ha, cooking pun…) about this topic:
A6: the best chefs can cook w/ $1 knives & pans or $200 ones … it’s what you do w/ your tools that matters #measurePR #amecmm
”” Chip Griffin (@ChipGriffin) September 8, 2016
A6. Have objectives, and combine with eyes, ears and brain. #measurePR #amecmm
”” Gerard F. Corbett (@gerardcorbett) September 8, 2016
#measurePR A6: Everyone has a tool; tools aren’t the answer. Everyone has data; data isn’t the answer. The way we think is the answer.
”” Mark Weiner (@WeinerMark) September 8, 2016
It was an amazing discussion with a remarkable panel of experts who are at the forefront of making sure that PR measurement is accessible, understandable, and works. There was a great deal discussed that isn’t highlighted in this summary, so please check out the #measurePR transcript for September 8th to see what you might have missed (or to refresh your memory!).
October #measurePR Announcement
In October, we’re talking how to measure content, baby, content! Our four guests include: Brandon Andersen, Chief Strategist at Ceralytics; Janet Fouts, CEO of Tatu Digital Media; David Klein, Director of Marketing at ClickTime; and Fay Shapiro, Publisher at CommPRO Global Inc.
The next #measurePR Twitter chat will be held on Thursday, October 13th from 12-1 pm ET, so make sure to mark your calendars for your monthly dose of smart measurement talk and RSVP to our Facebook event.
We hope to “see” you there!
Image: Nainoa Shizuru via Unsplash, CC Zero
Jen Zingsheim is a writer and strategic consultant based in New Hampshire. She most recently served as Vice President of Content Marketing and Media Analysis for eOutreach/CustomScoop, analyzing media, digital content, and trends for Fortune 500 clients. Earlier in her career, Jen worked at Fleishman-Hillard’s St. Louis headquarters, and the Missouri Chamber of Commerce and Industry.
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