Public Relations - Shonali Burke Consulting

27 Sep 2012

Good Customer Service Starts at Your Front Door

Good Customer Service Starts at Your Front Door

Estimated Reading Time: 6 minutes

Good customer service is about making each customer feel as if they are the most important one around, and is critical in good public relations.

By Kirk Hazlett|Sep 27, 2012|Categories: Business Building, Public Relations|Tags: communications, Curry College, customer service, facebook, job hunting, Networking, Public Relations, Regis College, Twitter|23 Comments

26 Sep 2012

Understanding Paid, Owned and Earned Media

Understanding Paid, Owned and Earned Media

Estimated Reading Time: 3 minutes

Geoff Livinston posits that the converging media environment should lead marketers to weave tactics and types of media together for a holistic experience.

By Guest Contributor|Sep 26, 2012|Categories: Business Building, Marketing, Public Relations|Tags: convergence of media, geoff livingston, marketing in the round, paid owned and earned media|8 Comments

25 Sep 2012

Got Kred? When Andrew Grill Visited #measurePR

Got Kred? When Andrew Grill Visited #measurePR

Estimated Reading Time: 2 minutes

Andrew Grill, CEO of Kred, was a guest on the popular #measurePR Twitter chat on Tuesday, Sept. 18; here is a recap of the chat.

By Shonali Burke|Sep 25, 2012|Categories: Measurement & Metrics, MeasurePR, Public Relations, Social Media|Tags: andrew grill, kred, social media influence|23 Comments

18 Sep 2012

Goings On… and On The Road

Goings On… and On The Road

Estimated Reading Time: 2 minutes

Shonali Burke's speaking calendar for the last quarter of 2012.

By Shonali Burke|Sep 18, 2012|Categories: Measurement & Metrics, Public Relations, Social Media, Speaking & Presenting|Tags: speaking calendar|13 Comments